FAQs

How long will my order take?

Orders are processed within 3 working days.

You are able to choose from Royal Mail First Class or Royal Mail Second class, this will therefore determine how long your delivery will take to arrive. 

On Plan Planners will keep you updated every step of the way relating to the progress of your order.

 

Does On Plan Planners ship outside of the UK?

Yes we can ship anywhere. Once you have reached the checkout page you will be able to choose your shipping method.

 

Which weight loss plans do you cover?

We cater for Slimming World, Weight Watchers and Calorie Counting

If you are unable to find the product you wish to purchase in the weight loss plan of your choice, please do send us an email and we will be able to sort this for you.

 

Will sold out items be restocked?

Yes, we will try and provide a restock date on any products that have sold out within the product description section. If we have sold out and are not planning to restock the item we will state 'discontinued'

 

Can I personalise my cover?

Yes all of our covers are designed and printed in house by On Plan Planners, therefore if there is something you would like which we do not have on offer, please let us know and we can either change the wording on an existing cover or we can try and create the cover you would like.

 

Who makes your planners and food diaries?

Everything is designed, printed, cut and bound by me, all of our products are managed in house, you are therefore receiving a truly hand made item (well apart from our organisers and some stationary items).